Here at Salop Towing we are passionate about what we do! We are also passionate about the NTTA and what it stands for. We have been members since 2007 and QS since 2009. We are the only QS centre in Shropshire and the only one for a 50mile radius from our workshop!
Bev Howard, one of our directors, was made a member of the NTTA Council in March 2016 and is now Deputy Chair. As the first ever female member of the council its an exciting step forward. Bev is working with the NTTA to improve and uphold standards across the towing industry.
The NTTA is a not-for-profit organisation, and is the main body in the UK representing the light towing industry. The NTTA Quality Secured Accredited scheme is now up and running and promises to take the guesswork out of choosing a towbar or trailer centre.
What is NTTA Quality Secured ?
A customer care Quality scheme monitored and operated by the NTTA who are the voice of the UK light trailer and towing industry.
The scheme promotes:
- Industry standards
- Workshop best practice
- Customer service &
- Professional workmanship
How does a company become Quality Secured ?
Accepts an independent annual assessment that rates:
- Customer service
- Workshop practice
- Customer complaints
- Staff knowledge and company training initiatives
- Facilities and equipment
Only successful assessment results that match the stringent QS requirements will allow the award of a QS accreditation certificate to be displayed to the public.
How does Quality Secured help the consumer ?
Gives confidence when using any of our services; peace of mind when purchasing goods; knowledge of doing business with an accredited company who will always try to give the best service possible.
Who recommends NTTA Quality Secured members ?
The scheme is recommended and endorsed by over a million members of the towing public including:
- The Caravan Club
- The Camping & Caravanning Club
- The Automobile Association
- The British Horsebox Society